Complaints Submission 2017

Complaints are variously directed to Certified Organisations, Certification Bodies (CBs), Auditing Companies (ACs) and Social Accountability Accreditation Services (SAAS). The escalation process on our website outlines how any interested party should raise and pursue concerns related to accreditation, oversight and certification activity. Please visit the SAAS website for further details on the management and investigation of complaints within the SAAS accreditation system. To submit a complaint, the complainant may fill in this form.

What type of organisation/company do you represent? For example: Auditing Company, Certified Organisation, Individual Person, NGO, Trade Union, Academia, Brand, Retailer, FTA, Auditor, Producer, Worker.
Subject of the Complaint
These fields refer to the organisation you are complaining about, in case of CB or Certified Organisation. 
Name of the organisation you are complaining about, in case of CB or Certified Organisation.
Contact person at the organisation you are complaining about.
Address of the organization you are complaining about.
Details of the Complaint
Provide name and certificate number/DBID number
Provide name of auditing company.
Please specify (example: SA8000, BSCI, other)
For example: ISO 17021, SAAS Procedure 200, SA8000 or BSCI Code of Conduct. If applicable. Please state requirement or clause.
Please provide a concise summary of complaint
Please attach any additional files where necessary
Files must be less than 10 MB.
Allowed file types: gif jpg jpeg png bmp eps tif pict psd txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml avi mov mp3 ogg wav bz2 dmg gz jar rar sit tar zip.
For complaints against Certification Bodies (CB)/Auditing Companies (AC) and/or Certified Organisations, provide evidence of: 1) complaint submission to relevant CB/AC and 2) review / investigation from the CB/AC.