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Complaint #011: Certification Complaint
Double Stars Industry - Freedom of Association violations

Details of Facility:
-Double Star Industry Ltd.
-Scope: Manufacturer of towel products
-Samutprakarn, Thailand
-Certified: August 15, 2005
-Certification Body: Bureau Veritas

Actions Taken:
January 12, 2006: Complaint received from the President of Double Star Democracy Union, whose members alleged persistent issues of intimidation from its employer.

January 18, 2006: SAI acknowledged receipt of the complaint and contacted the certification body issuing the Double Star SA8000 certificate. The CB audit team contacted the facility for further information regarding the collective bargaining agreement.

Follow-up audits by the CB were planned and conducted and the results reported to SAI.

October 19, 2006: Double Star Democracy Labor Union provided additional information related to the allegations of restrictions on freedom of association, discrimination, working hours and remuneration.

Additional investigations were conducted by the CB.

July 23, 2007: SAI received a follow-up email from the Democracy Labor Union president with additional complaints against the company related to: unfair dismissals and threats against the members of the unions.

SAI has continued to follow-up with BV regarding next steps in responding to these issues. This investigation is ongoing – the complaint is not yet resolved.

June 3, 2008: SAAS was notified by BV that Double Star has decided not to pursue recertification. Therefore, as the facility is no longer within the scope of the SA8000 system, the complaint can no longer be investigated as it is no longer certified by BV