Complaints are variously directed to Certified Organisations, Certification Bodies (CBs), Auditing Companies (ACs) and Social Accountability Accreditation Services (SAAS). The escalation process on our website outlines how any interested party should raise and pursue concerns related to accreditation, oversight and certification activity. Please visit the SAAS website for further details on the management and investigation of complaints within the SAAS accreditation system. To submit a complaint, the complainant may fill in this form.
What type of organisation/company do you represent? For example: Auditing Company, Certified Organisation, Individual Person, NGO, Trade Union, Academia, Brand, Retailer, FTA, Auditor, Producer, Worker.